FAQ

GENERAL FAQS

HOW CAN I JOIN GYM PLUS?

There are lots of ways to join. You can sign up online, phone us or email the club. Or just drop in and sign up in person. Just pick the method that best suits you.

HOW DO I FIGURE OUT IF GYM PLUS IS RIGHT FOR ME?

The best way to decide whether you’d like to join is to try us out. We offer a free 1 day guest pass that allows you to pop in, try out all the facilities, meet the staff, chat to other members and generally get a feel for the club before you commit. Get yours here.

WHAT MAKES GYM PLUS A GYM “PLUS”?

All our clubs offer more facilities than the average gym. At a bare minimum they offer free parking and have a pool, sauna and steam room, plus on site beauty and physio to help you make the most of your time. Some offer a full health suite, squash courts and even a climbing wall.

In addition to the health club-esque facilities, we aim to take the “plus” into our service offering too. This means a warm welcome whenever you arrive, it means a personal induction programme for every member, it means fitness reviews whenever you feel you want one and it also means a friendly team of knowledgeable, professional fitness experts to lean on whenever you need to. We are a fitness club, but we’re also a community.

WHAT’S INCLUDED IN THE MEMBERSHIP FEE?

As an adult member, you’re free to use any of our facilities at any time during opening hours. So whether that’s deadlifts at dawn or a sunset swim, you’re always sure of a warm welcome at Gym Plus. All the classes fun by our fitness team are included, whilst any private instructors’ classes are clearly marked on the timetable and swimming lessons are bookable separately. You also receive free training support when you join and a free fitness review whenever you’d like one.

WHAT PERSONAL TRAINING AND TRAINING SUPPORT IS AVAILABLE TO MEMBERS?

Support and coaching from our fitness team is provided free of charge when you join, until you are totally at home on the club. You are also entitled to a fitness and workout review to shake things up, whenever you feel things have got a bit same old, same old. You are able to book personal training at an additional fee, if you’d benefit from a more intensive 1:1 training experience throughout your membership.

HOW DO I PAY FOR MEMBERSHIP?

You can pay monthly by direct debit if that suits you, or get a decent discount for paying annually. It’s all about what works for you.

CAN I CANCEL OR FREEZE MY MEMBERSHIP?

Once you are past your initial 6-month contract term you are free to cancel at any time, with one calendar month’s notice. If you just need a bit of time off, for example for an injury (hopefully not) or perhaps for the trip of a lifetime (yay!) then it makes more sense to freeze your membership for up to 3 months.

CAN PEOPLE WITH ADDITIONAL NEEDS USE YOUR CLUBS?

Yes! We pride ourselves on our inclusive attitude and doing everything reasonably possible to open up access to the clubs for everybody. Amongst our longest serving members, you’ll find individuals with a broad spectrum of additional needs that are easily met by our teams.

All our clubs are wheelchair friendly apart from Clarendon Street, being accessible and having disabled changing and bathroom facilities. Clarendon Street is accessible for people with intellectual or sensory disabilities, and many physical, but unfortunately the restrictions of the building in which the gym is situated make it unsuitable for wheelchair users.

Each club has a disability liaison officer (generally the fitness manager) and they have all done the Cara Inclusive Fitness training course.

All you need to do is contact us, via whatever method best suits you and we can discuss how we can accommodate your requirements.

CAN I USE ALL YOUR CLUBS OR JUST THE ONE I JOIN?

You have the choice to join your local club at our best value membership rate, or if you want the flexibility to work out wherever your day’s travels take you, then you can opt to join all clubs for just a little more each month.

HOW DO YOU MAKE SURE THE CLUBS ARE A GREAT PLACE TO BE?

We have a continual loop of member feedback and improvement works for each club, backed by significant investment from the business. We also ask our members to be “Club Smart” and abide by our etiquette and safety code.

KIDS FAQS

WHEN ARE KIDS ALLOWED IN THE CLUBS?

Kids will be welcomed into our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham and Swords) for child-friendly activities between 10am and 6.30pm Monday to Friday and 9am to 5.30pm Saturday, Sunday and Bank Holidays. Please check the exact times with your local club.

Activities that children are invited to join include:
· Group swimming lessons
· Pool parties
· Swim club
· Summer camps
· Climbing wall
· Swimming with adult members

CAN KIDS HAVE A GYM MEMBERSHIP OR GET A GUEST PASS?

Kids will be welcomed into our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham and Swords). Annual children’s’ memberships are €55, which is the best value way for your child to enjoy the club. If that doesn’t suit, you can bring a child swimming or to another child friendly activity for just €5. This is during the hours outlined above, when accompanied by an adult member.

WHAT’S THE STORY WITH KIDS AND CHANGING ROOMS?

In our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham and Swords), we provide dedicated family changing areas, specifically for families with children under 12 and ask you to please use them. To keep everyone comfortable, we ask that over 8’s use the changing room appropriate to their gender and all under 16s need a grown up with them in the changing room (18+). If your child has special needs, please let us know when you arrive so we can make sure they are given due consideration and support.

HOW DO YOU MANAGE KIDS IN THE SWIMMING POOL?

Kids are welcome to use the pool in our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham and Swords). Keeping your children safe in the pool is our top priority and our qualified lifeguards are here to help. We ask for your cooperation in never leaving any child under 16 years of age unattended in the pool, even for a moment.

0-12 yrs: You need a responsible grownup (18+) with you in the pool to keep you safe.
12-16 yrs: Your grown up can watch you from the pool side if they don’t fancy joining in the fun.
16 yrs+: No grown up required! But you’re not quite ready to look after anyone else until you’re 18.

Large groups should have one adult for every 4 children. We know you parents have eyes in the back of your heads, but there are limits!

POOL ACCESS DURING SWIMMING LESSONS

Swimming lessons are offered in our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham and Swords). We know that your kids will be itching to jump in the pool as soon as they arrive and reluctant to leave the pool afterwards. However they wouldn’t be too happy if their own lesson was disturbed by the shrieks and splashes of other children. So we hope they’ll understand when we ask you to please keep them on the benches until their class role has been called and get them off to change straight afterwards.

GUIDELINES FOR TEACHERS PER CHILD IN SWIMMING LESSONS

Level 1= 1:5
Level 2 =1:6
Level 3=1:8
Level 4-8=1:10
Swim team/Lane swimming =1:12

LIFEGUARD COVER

Lifeguard cover will be provided during all children’s hours. Alternative cover will be provided during breaks for the lifeguard. All staff on duty will be qualified to carry out this cover and will have a current in date lifeguard qualification or poolside safety qualification.

USE OF TOYS ETC. IN POOL AREA

Unfortunately it’s not safe for us to allow members to bring their own toys and inflatables into the pool. Use of play equipment is only permitted during scheduled camps and pool parties.

POOL PARTY/SUMMER CAMP SUPERVISION GUIDELINES.

Max 20 kids per party or hr in camp
1-10 children 1 Instructor + 1 Lifeguard on duty
10-20 children 2 instructors and 1 lifeguard on duty

For all parties, children must be accompanied by an adult onto the pool deck and must stay with their child until the instructors have started the camp/party.

CAN KIDS USE THE GYM?

For safety reasons, under 16s are not permitted on the gym floor. Kids will be welcomed into dedicated Family Fitness and Teen Fitness classes at our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham and Swords)

HOW DO YOU MAKE SURE MY KIDS ARE SAFE WITH YOUR STAFF?

Garda Vetting –We Garda vet all staff that work at the fitness club.

Child safe guard – We provide safe guard qualifications for relevant staff that work in the fitness club

Child Safeguarding Statement

Gym Plus provides various activities for children and vulnerable adults in its facility.  Gym Plus is committed to safeguarding children and by working under the guidance of our Swim Ireland Safeguarding Policies our staff, both volunteers and employed, working with our young people, throughout the organisation, seek to create a safe environment for young people to grow and develop.

This Club’s written Risk Assessment document indicates the areas of potential risk of harm, the likelihood of the risk occurring, and gives the required policy, guidance or process documents require to alleviate these risks.  The list of risks identified are contained in the following categories: Club and Coaching Practices; Complaints & Discipline; Reporting Procedures; Use of Facilities; Recruitment; Communications; and General Risk of Harm.

The date the last Risk Assessment is publicly available poolside.

Our Child Safeguarding Statement has been developed in line with requirements under the Children First Act 2015, (the Children First: National Guidance, and Tulsa’s Child Safeguarding: A Guide for Policy, Procedure and Practice). In addition to our Risk Assessment document described above, there are further procedures that support our intention to safeguard children while they are availing of our activities.

Gym Plus has the following procedures in place as part of our Safeguarding Policies:

  • Procedures for the management of allegations of abuse or misconduct by staff or volunteers against a child availing of our activities
  • Procedures for the safe recruitment of staff and volunteers to work with children in our activities
  • Procedures for access to child safeguarding training and information, including the identification of the occurrence of harm
  • Procedure for reporting of child protection or welfare concerns to Statutory Authorities

A Designated Liaison Person is allocated per site and details of who this is are publicly available poolside. 

We recognise that implementation is an ongoing process. Our Club is committed to the implementation of this Child Safeguarding Statement and the procedures that support our intention to keep children safe from harm while availing of our activities.

This Child Safeguarding Statement will be reviewed on 01/03/2020

BE CLUB SMART – OUR ETIQUETTE & SAFETY CODE

BE A GYM GURU

Here are a few tips to make everyone’s gym experience even better:

Look after yourself: Drink plenty of water , wear suitable sports clothing and training shoes.
Look after each other: Show respect, share a smile and think twice before giving unsolicited advice.
Look after the kids: Under 16’s are not permitted to use the gym for safety reasons.

Be thoughtful: Check if the equipment is free first.
Be space smart: Train away from weight racks & don’t block people’s view of mirrors.
Be weight smart: Use safety clips, unload your bar evenly & don’t drop ‘em.
Be safe: Read instructions & signs. Don’t use damaged equipment & tell us if you see it.
Be considerate: At busy times, try 15 mins high intensity cardio instead of a slow hour.
Be purposeful: Only use the track for running, not skipping, jumping or slam balls.
Be savvy: Phone calls, food, gum and bags aren’t good fitness buddies. Leave ‘em in the locker.
Be clean & tidy: Used it? Towel it dry and put it back where it lives.

GET STUDIO SAVVY

Here are a few tips to make everyone’s studio experience even better:

Look after yourself: Bring water & tell your instructor about injuries before your class starts.
Look after each other: Don’t hog equipment, carry a towel & mop up that “glow” as you go.
Get more out of your class: Arrive on time, stay the course, ditch your mobile & headphones.

GET SWIM SAVVY

Here are a few tips to make everyone’s poolside experience even better:

Look after yourself: Listen to calls and instructions given by staff or lifeguards.
Look after others: Show respect and share a smile.
Look after the kids: Under 12’s need an accompanying adult, under 3’s need a swim nappy.

Be clean: Jump in the shower before you swim & after steam/sauna, wear a swimming costume and cap.
Be free: Leave buggies, food, gum, soft drinks and outdoor footwear in the locker room.
Be considerate: No diving, jumping, bombing, somersaults or inappropriate behaviour please.
Be speed savvy: Pick the right lane for your speed, swim clockwise and overtake at the end of the lane.

BE A HEALTH SUITE HERO

Here are a few tips for using the sauna, steam room & spa pool:

Look after yourself
You should not use the health suite if:
You have heart disease, high or low blood pressure or conditions which may affect your reaction to heat.
You are suffering from infections, skin diseases, sores or wounds.
You have any illness causing an inability to perspire.
You are pregnant and without consulting your doctor first.
You are taking any medications which makes you unsure if you can use the sauna, steam-room or Jacuzzi.
You have had a meal or consumed alcohol within one and a half hours.

We would advise that you use the health suite for a maximum time of 15 minutes.

Look after each other
Be respectful: Give other members the space and peace they need to relax.
Be hygienic: Shower before and after using the sauna, steam-room and spa pool.
Be clean: No shaving, food, drink, body lotions and oils are permitted in the health suite.
Be modest: Swimwear must be worn in the spa pool, sauna or steam room.

Look after the kids
Children under 16 years are not allowed to use the spa pool, sauna or steam room.

BE A CHANGING ROOM CHAMP

Here are a few tips to make the changing rooms better for everyone:

Be sensitive: Please change in the appropriate areas and be respectful of others.
Be kid smart: Children over the age of 8 should use their own sex changing rooms.
Be a locker legend: Secure your personal belongings, then take them home afterwards. Simples.

Heads up: Any belongings left in lockers overnight will be removed. Gym Plus cannot accept responsibility for loss or damage to any item on the premises.