Frequently Asked Questions
Please see some of our frequently asked questions below. Hopefully, we have answered your question here but if not, please get in touch by email or phone!
What's included in the membership fee?
As an adult member, you’re free to use any of our facilities at any time during opening hours. So whether that’s deadlifts at dawn or a sunset swim, you’re always sure of a warm welcome at Gym Plus. All the classes fun by our fitness team are included, whilst any private instructors’ classes are clearly marked on the timetable and swimming lessons are bookable separately. You also receive free training support when you join and a free fitness review whenever you’d like one.
How do I log onto my membership account?
Please click here to login to your member area.
Also, you can click the link at the top of this website for access, go to the member log in section, use the email linked to your account and if it is your first time to access it, click on forgot password, you will be emailed a link to reset your password. Once this is done, you will be able to view your membership, update your records and make bookings.
How do I pay for membership?
You can pay monthly by recurring card payment if that suits you, or get a decent discount for paying annually. It’s all about what works for you.
I’m currently paying by direct debit, can I pay by recurring card payment in future?
We have switched all memberships to recurring card payments. Please update your payment method through your client portal, at reception or in the Gym Plus App.
Is there an App to access the club?
Yes, it’s called Gym Plus and is currently available on the Apple App Store and Google Play Store.
Where can I view Gym Plus's membership terms and conditions?
You can view our membership terms and conditions on our website by clicking on the “Terms and Conditions” link in the footer of the page or simply click here. You can also find this information during the membership sign-up process.
Can I cancel or freeze my membership?
We understand that circumstances change, and sometimes you may need to cancel your membership. Once you have passed your initial 3-month contract term, you are free to cancel at any time, giving one month’s notice (applies to Recurring Card and Direct Debit memberships only). Please note that when you cancel your membership, you’ll still be charged for the final month of your notice period.
If you just need a bit of time off, for example for an injury or perhaps for the trip of a lifetime, then it makes more sense to freeze your membership. There is a small admin charge of €10 per month. You can request to suspend (freeze) your membership for a continuous period of at least 1 month and up to 3 months, with a minimum of 15 days’ written notice to the Club.
How can I join Gym Plus?
There are lots of ways to join. You can sign up online, phone us or email the club. Or just drop in and sign up in person. Just pick the method that best suits you.
Is there a day pass option for classes?
We offer day passes for all clubs and they are available to purchase online here. Please select your preferred club and select “Guest Pass”.
Is there a day pass option for the swimming pool?
We offer day passes for all clubs and they are available to purchase online here. Please select your preferred club and select “Guest Pass”.
Is there a discounted couples membership rate?
Yes, if you join as a couple, you only pay one joining fee.
Can teenagers join the gym?
13-15-year-olds are welcome on our children’s memberships in our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham, Swords), where they can swim or Family Fit classes. Please check with your club what classes are available. Once they’re 16, they can join as full members with their parent’s consent/authorisation of their membership. Our Ballsbridge and Cork gyms are over 18’s only.
Do I need to bring a lock?
Lockers are provided, we’d suggest you bring your own lock, but they are for sale at reception if you don’t have one to hand.
Where can I find a timetable of classes?
Our swim and group exercise timetables are all available online or via the Gym Plus app. Click here to view the class timetable.
Are all classes for beginners?
The class instructors have been trained to scale all classes to suit all abilities, so beginners won’t be overstretched, and more advanced folks will still get a real workout.
How do you make sure the clubs are a great place to be?
We have a continual loop of member feedback and improvement works for each club, backed by significant investment from the business.
Can I use all your clubs or just the one I join?
Your €59 Gold monthly membership (or €590 Gold annual membership) includes full access to all 7 of our clubs.
Can people with additional needs use your clubs?
Yes! We pride ourselves on our inclusive attitude and doing everything reasonably possible to open up access to the clubs for everybody. Amongst our longest-serving members, you’ll find individuals with a broad spectrum of additional needs that are easily met by our teams.
And all our clubs are wheelchair friendly.
Each club has a disability liaison officer (generally the fitness manager) and has all completed the Cara Inclusive Fitness training course.
All you need to do is contact us via whatever method best suits you, and we can discuss how we can accommodate you. Please inform us what your disability is, and we can guide & support your fitness goals. We are ready to adapt our facilities and fitness classes where possible; we look forward to welcoming you to our club soon.
What personal training and training support is available to members?
Support and coaching from our fitness team is provided free of charge when you join, until you are totally at home in the club. You are also entitled to a fitness and workout review every month.
You are able to book personal training at an additional fee, if you’d benefit from a more intensive 1:1 training experience throughout your membership.
What makes Gym Plus a gym “plus”?
All our clubs offer more facilities than the average gym. In our Ballsbridge and Swords Club we have a full health suite .
In addition to the health club-esque facilities, we aim to take the “plus” into our service offering too. This means a warm welcome whenever you arrive, it means a personal induction programme for every member, it means fitness reviews whenever you feel you want one and it also means a friendly team of knowledgeable, professional fitness experts to lean on whenever you need to. We are a fitness club, but we’re also a community.
How do I figure out if Gym Plus is right for me?
At Gym Plus, we understand that finding the right fitness club can be a significant decision. That’s why we offer complimentary tours of our clubs to all prospective members.
During your free tour, you’ll have the opportunity to see our facilities, including our fitness equipment, group exercise studios, and amenities, and meet our knowledgeable staff who are available to answer any questions you may have.
What type of personal information does Gym Plus collect?
We collect personal information such as your name, contact information, and billing details when you sign up for a membership with us. We may also collect information about your fitness goals and preferences to help personalize your experience at our gym. We use your personal information to manage your membership and communicate with you about our services and promotions. We may also use your information for internal analysis and to improve our services. Please refer to our privacy policy for more information by clicking here.
Where can I view the swimming lessons' terms and conditions?
Swimming Lessons Terms and Conditions can be viewed and downloaded HERE.
How do I set up an account to add my child if I’m not a member of Gym Plus?
You can set up a guest account to manage your child’s swimming lessons. Please follow the instructions outlined here.
What is the difference between the two programmes?
Swim Ireland’s Learn to Swim programme has evolved into the Aquatics Academy. The aim is to cover all stages of their learning on a pathway from preschool to covering all the four strokes and finishing with elements of valuable lifesaving skills. There are some differences between the levels to ensure that the child learns the best skills early on to master the four strokes.
When will my child be assessed against the new programme?
Your child will be assessed over the first few weeks of July.
What happens if a payment for lessons does not go through?
You will receive an email from us with a payment link to fix the account. To ensure continuity of your lessons, please pay the outstanding amount within 1 week. You can also pay on the Gym Plus App, client portal or in the club.
Can I pay for the lessons at reception with cash?
Initially on sign up the first month will be paid on a pro rata basis. This can be done in club or online. On an ongoing basis our lessons can only be paid for by recurring card payments.
How does the payment plan work?
We will take a recurring card payment on the 23rd for the next month’s lessons. You will be charged for the number of lessons in the next month.
How do I stop my child’s lessons?
Please send an email to swim@gymplus.ie by the 15th of the current month to enable us time to cancel the next month’s payment. Please state your child’s full name, the location and day and time of their lessons.
What happens if we can’t make a lesson?
If you cannot make a lesson for medical reasons, please email in a Doctor’s certificate to swim@gymplus.ie within a week of the lesson date and we will credit that lesson for you reducing your payment next month. In all other circumstances, your child will forego their session.
Can I hold my child’s place if I want to take a break for a while?
Unfortunately, we are unable to hold spaces and there is a likelihood that your child’s place will not be available to return to. We recommend continuing the lessons till your child has finished the programme.
Can I change the time and day of my lesson?
It will only be possible to do so if there is available space at the requested time. If no space is available, the original booking time and date will remain in place.
Can I get a receipt for my lessons?
Yes, you can log onto the client portal and download one there.
How do you make sure my kids are safe with your employees?
Garda Vetting – We Garda vet all employees that work at our family clubs.
Child safeguard – We provide safeguard qualifications for relevant employees that work in the fitness club
Child Safeguarding Statement
Gym Plus provides various activities for children and vulnerable adults in its facility. Gym Plus is committed to safeguarding children and by working under the guidance of our Swim Ireland Safeguarding Policies our employees, both volunteers and employed, working with our young people, throughout the organisation, seek to create a safe environment for young people to grow and develop.
This Club’s written Risk Assessment document indicates the areas of potential risk of harm, the likelihood of the risk occurring, and gives the required policy, guidance or process documents require to alleviate these risks. The list of risks identified are contained in the following categories: Club and Coaching Practices; Complaints & Discipline; Reporting Procedures; Use of Facilities; Recruitment; Communications; and General Risk of Harm.
The date the last Risk Assessment is publicly available poolside.
Our Child Safeguarding Statement has been developed in line with requirements under the Children First Act 2015, (the Children First: National Guidance, and Tulsa’s Child Safeguarding: A Guide for Policy, Procedure and Practice). In addition to our Risk Assessment document described above, there are further procedures that support our intention to safeguard children while they are availing of our activities.
Gym Plus has the following procedures in place as part of our Safeguarding Policies:
- Procedures for the management of allegations of abuse or misconduct by employee or volunteers against a child availing of our activities
- Procedures for the safe recruitment of employees and volunteers to work with children in our activities
- Procedures for access to child safeguarding training and information, including the identification of the occurrence of harm
- Procedure for reporting of child protection or welfare concerns to Statutory Authorities
- A Designated Liaison Person is allocated per site and details of who this is are publicly available poolside.
We recognise that implementation is an ongoing process. Our Club is committed to the implementation of this Child Safeguarding Statement and the procedures that support our intention to keep children safe from harm while availing of our activities.
Can kids use the gym?
For safety reasons, under-16s are not permitted on the gym floor. Kids will be welcomed into dedicated Family Fitness and Teen Fitness classes at our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham and Swords). Please check with your club what classes are available.
Do you take school groups for swimming lessons?
We love building relationships with local schools and regularly take groups for swimming lessons and other activities. Please contact your local Gym Plus Club.
Are there swimming classes for babies available?
Yes, we offer swimming classes for babies ages 4 months and up. Our classes are tailored to introduce young children to the water in a safe and fun environment, helping them develop basic water skills and comfort in the water.
What ages are the children's swimming lessons for?
We welcome children from the ages of 4 months and up in our Aquatics Academy.
Can I bring inflatables into the pool?
Unfortunately it’s not safe for us to allow members to bring their own toys and inflatables into the pool.
How do you manage kids in the swimming pool?
Kids are welcome to use the pool in our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham and Swords). Keeping your children safe in the pool is our top priority and our qualified lifeguards are here to help. We ask for your cooperation in never leaving any child under 16 years of age unattended in the pool, even for a moment.
0-12 yrs: You need a responsible grown up (18+) with you in the pool to keep you safe.
12-16 yrs: Your grown up can watch you from the poolside if they don’t fancy joining in the fun.
16 yrs+: No grown up required! But you’re not quite ready to look after anyone else until you’re 18.
Large groups should have one adult for every 4 children. We know you parents have eyes in the back of your heads, but there are limits!
What is the changing room policy for kids?
In our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham and Swords), we provide dedicated family changing areas, specifically for families with children under 12 and ask you to please use them. To keep everyone comfortable, we ask that over 8’s use the changing room appropriate to their gender. If your child has special needs, please let us know when you arrive so we can make sure they are given due consideration and support.
Can kids have a gym membership or get a guest pass?
Kids will be welcomed into our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham and Swords). Annual child membership is €100, which is the best value way for your child to enjoy the club, or you can also pay monthly at a rate of €10 per month. This applies during the children’s hours, when accompanied by an adult member.
When are kids allowed in the clubs?
Kids will be welcomed into our family clubs (Ashbourne, Drogheda, Naas, Rathfarnham and Swords) for child-friendly activities between 10am and 6.30pm Monday to Friday, and 9am to 5.00pm Saturday, Sunday and Bank Holidays. Please check the exact times with your local club.
Activities that children are invited to join include:
- Group swimming lessons
- Kids fitness classes
- Swim club
- Swimming with adult members
Be a Changing Room Champ
Here are a few tips to make the changing rooms better for everyone:
- Be sensitive: Please change in the appropriate areas and be respectful of others.
- Be kid smart: Children over the age of 8 should use their own sex-changing rooms.
- Be a locker legend: Secure your personal belongings, then take them home afterwards. Simples.
- Heads up: Any belongings left in lockers overnight will be removed. Gym Plus cannot accept responsibility for loss or damage to any item on the premises.
Be a Health Suite Hero
Here are a few tips for using the sauna, steam room & spa pool:
Look after yourself
You should not use the health suite if:
- You have heart disease, high or low blood pressure or conditions which may affect your reaction to heat.
- You are suffering from infections, skin diseases, sores or wounds.
- You have any illness causing an inability to perspire.
- You are pregnant and without consulting your doctor first.
- You are taking any medications which makes you unsure if you can use the sauna, steam-room or Jacuzzi.
- You have had a meal or consumed alcohol within one and a half hours.
We would advise that you use the health suite for a maximum time of 15 minutes.
Look after each other
- Be respectful: Give other members the space and peace they need to relax.
- Be hygienic: Shower before and after using the sauna, steam-room and spa pool.
- Be clean: No shaving, food, drink, body lotions and oils are permitted in the health suite.
- Be modest: Swimwear must be worn in the spa pool, sauna or steam room.
Children under 16 years are not allowed to use the spa pool, sauna or steam room.
Get Swim Savvy
Here are a few tips to make everyone’s poolside experience even better:
- Look after yourself: Listen to calls and instructions given by staff or lifeguards.
- Look after others: Show respect and share a smile.
- Look after the kids: Under 12’s need an accompanying adult in the water, under 3’s need a swim nappy.
- Be clean: Jump in the shower before you swim & after steam/sauna, wear a swimming costume and cap.
- Be free: Leave buggies, food, gum, soft drinks and outdoor footwear in the locker room.
- Be considerate: No diving, jumping, bombing, somersaults or inappropriate behaviour please.
- Be speed savvy: Pick the right lane for your speed, swim clockwise and overtake at the end of the lane.
Get Studio Savvy
Here are a few tips to make everyone’s studio experience even better:
- Look after yourself: Bring water & tell your instructor about injuries before your class starts.
- Look after each other: Don’t hog equipment, carry a towel & mop up that “glow” as you go.
- Get more out of your class: Arrive on time, stay the course, ditch your mobile & headphones.
Be a Gym Guru
Here are a few tips to make everyone’s gym experience even better:
- Look after yourself: Drink plenty of water, wear suitable sports clothing and training shoes.
- Look after each other: Show respect, share a smile and think twice before giving unsolicited advice.
- Look after the kids: Under 16’s are not permitted to use the gym for safety reasons.
- Be thoughtful: Check if the equipment is free first.
- Be space smart: Train away from weight racks & don’t block people’s view of mirrors.
- Be weight smart: Use safety clips, unload your bar evenly & don’t drop ‘em.
- Be safe: Read instructions & signs. Don’t use damaged equipment & tell us if you see it.
- Be considerate: At busy times, try 15 mins high-intensity cardio instead of a slow hour.
- Be purposeful: Only use the track for running, not skipping, jumping or slam balls.
- Be savvy: Phone calls, food, gum and bags aren’t good fitness buddies. Leave ‘em in the locker.
- Be clean & tidy: Used it? Towel it dry and put it back where it lives.
